policies - retail

terms and conditions
your purchase of products from us constitutes your agreement to follow these terms and conditions and to be bound by them. these terms and conditions may change. reserves the right to update or modify these terms and conditions at any time without prior notice. for this reason, we encourage you to review these terms and conditions whenever you purchase products from us or use our web site.

coupon codes and promotions are only valid for retail customers during posted dates. only one coupon code per customer/per order unless otherwise mentioned. 

processing time
our typical turnaround time is 3-5 business days from the time the order is received. personalized orders require an additional 1-2 days. please know we do our best to get the product to your door as quickly as possible, but during peak seasons, the turnaround time may be affected. shipping time is in addition to this processing time. please note, we ship out of greensboro, nc.

return policy
at, we want you to be completely satisfied when shopping with us which is why we inspect your order carefully before shipping it to you. if a product did not meet your expectations or you are not satisfied with your purchase, we will gladly accept a return of unused, unworn merchandise (with tags attached).

you may return the product for a replacement or a refund within 14 days of the receipt of your order. any returns requested outside of the 14-day policy will be denied. once a return is approved, all items must be postmarked within 7 days. all returns must be reported via email to we will send you a return authorization number, and at that time your return may be sent back to us.

shipping fees are non-refundable unless merchandise is defective. return shipping is the responsibility of the customer.

*** all sale items and personalized items are final sale, and cannot be returned or exchanged. final sale items include:

- coupon codes and discounts on items with a value of 50% off full retail or greater
- online outlet sale

- tent sale
- flash sale
- end of season sale
- 5/10/15 sale
- closeout sale

privacy policy will not
1) sell, rent, or trade any information you share with us. nothing will be shared with anyone for any other purpose.
2) contact you by telephone unless it is necessary to process your order. if you have further questions or concerns, please email us at

inaccuracy disclaimer
from time to time, there may be information on our web site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. reserves the right to correct any errors, inaccuracies, or omissions and to change or update information any time without prior notice (including after you have submitted your order).

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