at thebuckheadbetties.com we want you to be completely satisfied when shopping with us which is why we inspect your order carefully before shipping it to you. if a product did not meet your expectations or you are not satisfied with your purchase you many return the product for a replacement or a refund within 14 days of the receipt of your order. any returns requested outside of the 14 day policy will be denied. all returns must be reported via email at firstname.lastname@example.org. we will send you a return autorization number and, at that time, your return may be sent back to us. important: shipping fees are non-refundable unless merchandise is defective. sale items and personalized item are all sales final.